Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: 1 September 2026
WHERE WE DELIVER
Garden, Home & More currently delivers only to supported addresses in the United Kingdom. We do not currently offer delivery to the European Union or other international destinations.
SHIPPING COSTS
UK Standard Delivery is £4.99 and is free on qualifying orders of £50 or more. UK Express Delivery is £6.99 where available. The exact delivery charge and available service are shown at checkout before payment.
DISPATCH AND DELIVERY ESTIMATES
Most approved UK suppliers aim to dispatch orders within one business day. Typical delivery after dispatch is approximately 1–5 calendar days depending on the selected service, supplier, product and destination. Some bulky, fragile, personalised, seasonal, live-plant or specialist products can take longer. Any product-specific estimate shown on the product page or during checkout takes priority.
Delivery dates are estimates rather than guarantees. Weekends, bank holidays, severe weather, courier disruption and peak periods may cause delays.
MULTIPLE PARCELS
Products may be fulfilled by different approved suppliers. If your order contains several products, they may arrive in separate parcels and at different times. You will not be charged extra solely because an order is split.
TRACKING
Tracking information is provided when available and is normally emailed after dispatch. Please allow time for the courier system to activate a tracking link.
DELIVERY ADDRESSES
Please check the delivery address carefully before completing payment. Once an order has entered fulfilment, it may not be possible to change or cancel it. We cannot be responsible for delays caused by an incomplete or incorrect address supplied by the customer.
REMOTE AND RESTRICTED LOCATIONS
Some couriers restrict delivery to remote locations or may require an additional charge, particularly for large items. If a supplier cannot deliver to your address, we will contact you and offer an alternative where possible or cancel and refund the affected item.
DELAYS OR MISSING ORDERS
If tracking has not updated or an order has not arrived within the stated estimate, contact sales@gardentohome.uk with your order number. We will investigate with the supplier or courier.
DAMAGED OR INCORRECT ITEMS
Please photograph the parcel, packaging, shipping label and item as soon as possible and contact sales@gardentohome.uk. Do not return an item until we provide the correct supplier-specific instructions.
CONTACT
Garden, Home & More
24 Whitefield Road East
Preston
PR1 0XJ
United Kingdom
Email: sales@gardentohome.uk